Privacy Policy - Kindle Kitchen

Privacy
Policy

Last updated: 22 September 2025

Kindle Kitchen (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile site, or related services (collectively, the “Platform”).

By using Kindle Kitchen, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following information when you use our Platform:

Personal Information (supplied by you):

Full name, contact number, email address, and delivery address.

Payment details (processed securely via third-party payment providers – we do not store card details).

Profile information (e.g., business name, kitchen type, food categories).

Non-Personal Information (collected automatically):

Device information, browser type, IP address.

Website usage data (pages visited, time spent, clicks).

User-Generated Content:

Reviews, ratings, or any comments you submit about food or vendors.

2. How We Use Your Information

We use your data to:

Process and fulfil orders between buyers and vendors.

Enable communication between buyers and vendors.

Verify and manage vendor profiles.

Improve our services, user experience, and website functionality.

Provide customer support.

Send important updates, marketing offers, and promotional material (you may opt out anytime).

Ensure compliance with legal obligations.

3. How We Share Your Information

We may share your data with:

Vendors: Your name, contact details, and order information will be shared with vendors so they can process and deliver your order.

Service Providers: Third-party partners for payments, hosting, analytics, and delivery.

Legal Authorities: If required by law, or to protect the rights, safety, or property of Kindle Kitchen, our users, or others.

We do not sell your personal information to third parties.

4. Content & Marketing Use

By uploading menus, product photos, business names, logos, or descriptions to Kindle Kitchen, vendors grant us a non-exclusive, royalty-free licence to use, display, and share this content for marketing and promotional purposes, both on and off the Platform (e.g., social media, newsletters, campaigns).

Kindle Kitchen will always use such content responsibly and in a way that promotes both the vendor and the Platform.

Vendors remain the rightful owners of their content and may request removal of specific materials from future marketing campaigns by contacting us in writing.

5. Data Protection & Security

All payment transactions are processed through secure, PCI-DSS compliant third-party payment providers.

Personal information is encrypted and stored securely.

Access to your information is limited to authorised personnel only.

Despite our best efforts, no method of transmission over the internet is 100% secure. Use the Platform at your own risk.

6. Your Rights

In line with POPIA (Protection of Personal Information Act, South Africa), you have the right to:

Request access to the personal data we hold about you.

Request correction or deletion of your data.

Withdraw consent for marketing communications.

Lodge a complaint with the Information Regulator if you believe your rights are infringed.

7. Cookies & Tracking

We use cookies and similar technologies to improve your browsing experience, analyse traffic, and personalise content. You can disable cookies in your browser settings, but some features of the Platform may not work correctly.